News
CIE is proud to introduce Carson, the one-app resident experience and 24/7 remote concierge service, as it enters the UK & European market for the first time.
Officially launched at The Security Event 2022 at the NEC Birmingham recently, Carson Living will be available in the UK through ISCVE supporting member and specialist IP Access Control distributors CIE-Group.
Carson fully integrates with 2N’s leading IP access control & door intercom range as well as other third-party access devices, video monitoring and online payment brands – and has already taken the US MDU and multi-family building sector by storm.
Carson enables instant and streamlined property management in unmanned buildings and communication between residents, staff & management, as well as providing a 24/7 remote concierge support centre.
Commenting on CIE’s latest addition to their growing range of IP solutions, CIE sales director Steve Collin commented: “Having provided innovative technology to the residential sector through 2N door entry solutions for many years, it’s a natural fit for us to represent Carson in the ‘high growth’ build-to-rent market that provides developers and building owners the opportunity to improve on and provide services their tenants want and need together with reducing substantial costs with a clear return on investment. We can see this product being adopted as the go-to solution in the remote concierge market.”
Founded in 2017 by successful property management software veterans, Carsons’ new technology and remote concierge service brings the experience of living within large, staffed residential properties to smaller, unstaffed buildings, multi-dwelling & community properties at an affordable price.
Through the use of an intuitive mobile application and web-based user interface that integrates with best-in-class access control, electronic locks, cameras, intercoms, payment and back-end accounting systems, Carson enables property management staff and residents to communicate efficiently, make payments, submit and respond to service requests, open all integrated doors, manage guests and visitors’ access, and to receive 24/7 deliveries at the buildings.
Changes of tenancy per apartment will update instantly on Carson when they are entered into the property manager’s accounting system or web app, thereby seamlessly revoking or granting physical access to the properties.
The 2N range of IP intercoms – also available in the UK through CIE – are now fully integrated with Carson – streaming the video camera feed into the Carson app for residents and property staff, and connecting intercom calls to the Carson 24/7 call centre. With this integration, residents can enjoy all Carson functionality as well as 2N intercom features within the Carson app for Apple and Android smartphones. The 2N intercom directory names are continuously updated through Carson, based on residents’ move-ins and move-outs being updated on the property manager’s core accounting system. Also, residents can set specific hours for the Carson call centre to respond to 2N intercom calls on their behalf, a feature not available anywhere else in the market.
“Integrating with 2N’s intercoms is an important step in Carson’s mission to integrate best-in-class multifamily access, camera and intercom hardware, and enable residents to have all of their daily service needs in one app,” said Guy Blachman, Carson Founder and CEO. “2N provides a well-priced, reliable intercom with cutting-edge cloud technology, which integrated with Carson is a wonderful example of our One-App Resident Experience.”
