Leading UK Access Control & Audio Visual distributor – CIE-Group – has an exciting opportunity for a Technical Support Engineer to join our Nottingham-based technical support and system design team.

Based in our Nottingham office, this is a key strategic role, requiring a hands-on approach to support sales, specification and customer enquiries for our leading IP access control, door entry and audio visual product lines.

If you are a strong team player, great communicator, technically adept and with a strong attention to detail, then we have a great opportunity to join one of the UK’s most innovative business-to-business distributors, working on some of the largest and most exciting access and AV projects throughout the UK.

• Handle technical sales enquiries for IP intercom and door access products.
• Support internal and external sales teams.
• Respond to incoming email and telephone support requests.
• Produce quotations from all forms of enquiries & technical specifications.
• Evaluate new products and provide feedback to product managers.
• Contact suppliers with technical product enquiries.
• Scheduling of bespoke builds etc with our electronics workshop staff.
• Occasional visits to site to assist customers with commissioning of product and fault finding.
• Learn our AV product portfolio to assist with these product ranges as required.

• 2+ years’ of technical support or installation experience
• Knowledge/technical experience of Access Control / Security / Audio Visual Products & Systems
• Customer service oriented
• Strong computer literacy skills

Salary: £25,000 per annum

If you are interested in learning more about this exciting opportunity to join our award-winning team (and who wouldn’t?!), please contact our Technical Services Manager – andrew.short@cie-group.com – or apply now with an up-to-date CV.

Andrew Short,
Technical Services Manager
CIE-Group Ltd,
3 Widdowson Close,
Blenheim Ind Est, Bulwell,
Nottingham,
NG6 8WB