News

Job Vacancy: Technical Support Engineer (Access Control & AV)

Company: CIE Group Ltd

Job Title

Technical Support Engineer (Access Control & AV)

Location

Nottingham, Nottinghamshire

Position Type

Full-time

CIE-Group is one of the UK’s leading Audio Visual & Security distributors, supplying installers and integrators with professional AV, intercom & access control products from key brands including 2N, Akuvox, InterM, CYP, Axis and many more…

Main Job Functions:

Leading UK Access Control & Audio Visual distributor – CIE-Group – has an exciting opportunity for a Technical Support Engineer to join our Nottingham-based technical support and system design team.

Based in our Nottingham office, this is a key strategic role, requiring a hands-on approach to support sales, specification and customer enquiries for our leading IP access control, door entry and audio visual product lines.

If you are a strong team player, great communicator, technically adept and with a strong attention to detail, then we have a great opportunity to join one of the UK’s most innovative business-to-business distributors, working on some of the largest and most exciting access and AV projects throughout the UK.

Day to Day Responsibilities will include:

  • Handle technical sales enquiries for IP intercom and door access products.
  • Support internal and external sales teams.
  • Respond to incoming email and telephone support requests.
  • Produce quotations from all forms of enquiries & technical specifications.
  • Evaluate new products and provide feedback to product managers.
  • Contact suppliers with technical product enquiries.
  • Scheduling of bespoke builds etc with our electronics workshop staff.
  • Occasional visits to site to assist customers with commissioning of product and fault finding.
  • Learn our AV product portfolio to assist with these product ranges as required.

The successful candidate will be expected to demonstrate the following skills & experience:

  • 2+ years’ of technical support or installation experience
  • Knowledge/technical experience of Access Control / Security / Audio Visual Products & Systems
  • Customer service oriented
  • Strong computer literacy skills

Salary:

Salary: £25,000 per annum

To apply

If you are interested in learning more about this exciting opportunity to join our award-winning team (and who wouldn’t?!), please contact our Technical Services Manager – andrew.short@cie-group.com – or apply now with an up-to-date CV.

Andrew Short,
Technical Services Manager
CIE-Group Ltd,
3 Widdowson Close,
Blenheim Ind Est, Bulwell,
Nottingham,
NG6 8WB