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Company: Contacta Systems Ltd

Job Title

Field Service Engineer


NW London

Position Type


Main Purpose of Job:

Working in Service Delivery you will be responsible to the Service Delivery Manager.

To install, service and maintain Contacta equipment including but not limited to:

  • Hearing Loops
  • Large Area Room Loops
  • Speech Transfer Systems
  • Queue management systems
  • Bulk transfer banking units

Knowledge and Experience:

Qualifications: ECS card desired but not essential

Specific requirements:

  • Driving Licence (maximum 3 points)
  • Travel throughout the UK including overnight stays
  • Available to work evening and weekends as required (overtime payable)
  • ISCVE membership an advantage

Key Responsibilities:

  • Install, service and maintain Contacta equipment – works to include manual handling including some heavy lifting, working at height and site work.
  • Travel throughout the UK at the requirement of the business.
  • Plan and prioritise jobs assigned by the service delivery team ensuring completion to designated timescales.
  • Complete and return all paperwork to the service delivery team to agreed standards and timescales.
  • All expenses claims documented accurately and returned within designated timescales.
  • Company vehicles to be maintained and serviced according to agreed timescales with appropriate documentation returned to Service Delivery Manager.
  • Responsible for the security of spares, equipment and tools in your company vehicle ensuring adequate stock levels.
  • Portray a professional image of Contacta by wearing well-kept uniform.
  • All other duties as required

Working Relationships:

  • New and existing customers
  • Regional scheduler
  • Service Delivery Manager
  • Head of UK Sales and Service
  • Field Service Engineers

Major Job Challenges:

  • Ensure the timely repair and installation of Contacta equipment whilst championing the Contacta brand.
  • Thinking on your feet to provide a timely and full repair for the customer and ensuring a first-time fix where possible.
  • Available to spend additional time on site to complete works as required if they overrun.
  • Providing adequate information to the Service Delivery team to ensure a quotation can be provided if a first time fix cannot be completed.

Behavioural Competencies:

  • Leadership – Core
  • Team Working – Core
  • Customer Focus – 2
  • Communications/influencing – Core
  • Using/managing resources – Core
  • Continuous improvement and development – Core
  • Problem solving/decision taking – Core
  • Pro-active approach with ‘can-do’ attitude

Job Specific Competencies:

  • Time Management and excellent organisation skills
  • Effective planning and prioritising
  • Attention to detail
  • Positive attitude to both customers and colleagues
  • Excellent communicator
  • Able to manage own workload and take on additional tasks at short notice.
  • Calm under pressure

Working Hours:

  • Monday to Friday 08.30-17.30
  • Additional overtime evenings and weekends required.


  • Salary is £25-28k dependent on experience
  • 20 days holiday
  • Pension plan
  • Optional healthcare
  • Van provided with the option for personal use at standard taxable rates
  • Paid overtime

To apply

Please apply via email to Gemma White