Job Vacancy: Voice Alarm Specialist
Company: Kentec Electronics Ltd
Kentec is an end-to-end manufacturer, employing around 240 members of staff in its production facility, head office and research and developments departments.
Today Kentec is a wholly-owned subsidiary (and stand-alone business) of the Hochiki Corporation based in Japan with 100 years of heritage in the fire industry.
Responsible: Director of Sales / General Manager for Product Management and Technical Support (Reporting ratio to be confirmed)
Country: United Kingdom, occasional overseas travel expected
Dept. / Location: Agile working – home or office based
Area Coverage: UK, Europe and International
Job Family: Sales & Support
Purpose of the Role:
A new role within Kentec to build, develop and support the business and customers as we add voice alarm products to our portfolio.
Sales
- Drive sales bids and develop sales opportunities for voice alarm systems with regional BDM’s and own generated project and specification sales.
- Provide support to the sales and customer service teams
- Develop good practices for voice system sales
- Develop and deliver voice alarm system sales training and CPD courses
- Support with application design, speaker designs and specifications
Technical Support
- Train the technical support team on the products within the voice alarm portfolio
- Train the support team on code of practice and expected system support enquiries
- Develop and deliver voice alarm product training to our customers
- Provide “first time installation” support to our trained customers
- Provide top tier support to colleagues
- To apply knowledge and understanding of the features, functions, and benefits of the Kentec Electronics Ltd portfolio to offer the best solution to the customer.
- To deliver the Kentec voice alarm growth strategy, resulting in the expansion of the voice alarm sales and support team.
Areas of Responsibility / Tasks:
Voice Alarm Sales Development
- Drive sales and revenues of Voice Alarm products. Targeted on product group sales via regional sales BDM’s territories
- Regular reporting and update of CRM based on activity and project tracking
- Develop and support the Kentec Sales team to allow strategic goals and sales targets to be achieved
Voice Alarm Technical Support and training
- Develop and support the Kentec technical support, training, customer service and field support teams to enhance their product knowledge, system design and voice alarm system knowledge.
- Develop and deliver training and support for Kentec key installation partners and group companies
Product Management
- Liaise closely with product management to identify product portfolio gaps and enhancements to allow sales growth.
- Develop global market knowledge and work with product management to deliver solutions for selected markets.
- SWOT analysis of competitor products. PESTLE analysis of market and wider environment, Identify and classify risks, problems, shortcomings etc.
- Lead and report back the Voice of the customer and future enhancement of the existing and new products from the different market segments.
- Driving profitability and life cycle of Fire and Voice Products by supporting product management in defining global pricing strategies and managing global frame agreements.
Reporting
- Prepare weekly activity plans and reports for submittal to manager
- Prepare monthly reports and accurate forecast in requested format
- Regularly update CRM tool with customer activities
Marketing
- Collaborating with Marketing Communication Team and Sales teams to define marketing plans, including marketing communication activities, training activities and sales initiatives.
Communicate to Customer
- Create and conduct quotations, presentations related to proposal, costing and pricing models
- Influence / persuade / negotiate solutions to key decision makers
- Contract conclusion (obtain confirmed order)
Market knowledge & education
- Remain informed on developments in technology and solutions both for Kentec Electronics Ltd portfolio and industry-wide
- Remain informed on competitor’s offering / portfolio / campaigns
- Remain broadly educated on new technology / solution developments
Team role
- Work and collaborate with team members with customer related tasks / knowledge development
- Involve internal partners and maintain continuous communication (marketing department, internal sales/customer services, technical department, commercial etc.)
- Motivate internal partners to give key assistance in the sales process
Educational Requirements:
- Minimum 5 GCSE’s at A to C grade
- HNC/HND or Degree in Electronics Engineering
- Proven track record of technical and commercial experience in the Voice Alarm Industry
- Knowledge of Electronics, audio amplification, networked systems
- Membership of ISCVE an advantage
Competencies:
Knowledge & Skills:
- Technologies – Fire Detection & Alarm systems, EVCS, PAVA
- Methodologies – logical approach to problem solving, organised approach
- Methodologies – good interpersonal skills, telephone manner, etc.
- Methodologies – Consultative & value selling
- Professional Knowledge – Presentation / communication skills / negotiation skills
- Professional Knowledge – Estimating / costing / budgeting / financial – commercial tools
Experience:
- Experience in a range of business situations
- 2-5 years’ technical and commercial experience in the Voice Alarm sector
- Comprehensive knowledge of Electronics, audio amplification and networked systems
- Proven understanding and application of relevant British Codes of Practice and European Voice Alarm Product Approval requirements. A knowledge of relevant UL voice alarm product approvals an advantage
- Experience in selling to and supporting the fire alarm industry trade.
Benefits:
- Good Salary package
- Fully expensed company vehicle
- Laptop/Smart Phone
- Support for home office set up.
- Company Pension Scheme
- Successful business with long term growth opportunities
To apply
Please apply via email to Vicky Damianovits: vicky@kentec.co.uk
