Working in Service Delivery you will be responsible to the Service Delivery Manager.

To install, service and maintain Contacta equipment including but not limited to:

• Hearing Loops
• Large Area Room Loops
• Speech Transfer Systems
• Queue management systems
• Bulk transfer banking units

Qualifications: ECS card desired but not essential

Specific requirements:

• Driving Licence (maximum 3 points)
• Travel throughout the UK including overnight stays
• Available to work evening and weekends as required (overtime payable)
• ISCVE membership an advantage

• Install, service and maintain Contacta equipment – works to include manual handling including some heavy lifting, working at height and site work.
• Travel throughout the UK at the requirement of the business.
• Plan and prioritise jobs assigned by the service delivery team ensuring completion to designated timescales.
• Complete and return all paperwork to the service delivery team to agreed standards and timescales.
• All expenses claims documented accurately and returned within designated timescales.
• Company vehicles to be maintained and serviced according to agreed timescales with appropriate documentation returned to Service Delivery Manager.
• Responsible for the security of spares, equipment and tools in your company vehicle ensuring adequate stock levels.
• Portray a professional image of Contacta by wearing well-kept uniform.
• All other duties as required

• New and existing customers
• Regional scheduler
• Service Delivery Manager
• Head of UK Sales and Service
• Field Service Engineers

• Ensure the timely repair and installation of Contacta equipment whilst championing the Contacta brand.
• Thinking on your feet to provide a timely and full repair for the customer and ensuring a first-time fix where possible.
• Available to spend additional time on site to complete works as required if they overrun.
• Providing adequate information to the Service Delivery team to ensure a quotation can be provided if a first time fix cannot be completed.

• Leadership – Core
• Team Working – Core
• Customer Focus – 2
• Communications/influencing – Core
• Using/managing resources – Core
• Continuous improvement and development – Core
• Problem solving/decision taking – Core
• Pro-active approach with ‘can-do’ attitude

• Time Management and excellent organisation skills
• Effective planning and prioritising
• Attention to detail
• Positive attitude to both customers and colleagues
• Excellent communicator
• Able to manage own workload and take on additional tasks at short notice.
• Calm under pressure

• Monday to Friday 08.30-17.30
• Additional overtime evenings and weekends required.

• Salary is £25-28k dependent on experience
• 20 days holiday
• Pension plan
• Optional healthcare
• Van provided with the option for personal use at standard taxable rates
• Paid overtime

Please apply via email to Gemma White gwhite@contacta.co.uk